Q: What are the shipping options available?
A: We offer standard shipping and express shipping options to ensure a timely delivery.
Q: How long does it take to receive my order?
A: Delivery times may vary depending on your location and the chosen shipping method. Typically, orders are delivered within 4-8 business days.
Q: Do you offer international shipping?
A: All USA orders are shipped Standard and typically arrive up to 14 business days after shipping.
Q: Can I track my package?
A: Yes, you can track your package using the tracking number provided in your shipping confirmation email.
Q: What is your return policy for Mulberry Silk products?
A: Our return policy allows for returns or exchanges within 30 days of purchase. Please refer to our Returns & Exchanges page for detailed instructions.
Q: How many days do I have to return or exchange an item?
A: Returns are accepted within 30 days from the date you receive your order.
Q: Are there any specific conditions for returning or exchanging a product?
A: Items must be in unused and original condition with all tags and packaging intact. Please refer to our Returns & Exchanges page for our full return policy.
Q: How can I contact your customer support team?
A: You can contact our customer support team via email at [email protected] or through direct messages on our social media platforms.
Q: Do you provide assistance via email or social media?
A: Yes, we provide online support via email firstname.lastname@example.org and through direct messages on our social media platforms.
Q: What are your customer support hours?
A: Our customer support team is available from Monday to Friday, 9 AM to 5 PM (PST). We strive to respond to all inquiries within 24 hours.
Q: What are the benefits of Mulberry Silk compared to other types of silk?
A: Mulberry Silk is known for its exceptional quality, smoothness, and durability. It offers natural temperature regulation and is hypoallergenic.
Q: How does Mulberry Silk contribute to better sleep and hair health?
A: Mulberry Silk helps create a friction-free environment, preventing hair breakage, tangles, frizz, and bedhead. It also helps maintain the moisture balance of your hair and skin during sleep.
Q: Is Mulberry Silk environmentally friendly?
A: Yes, Mulberry Silk is considered an eco-friendly and sustainable fabric. It is produced from the silkworms fed only with mulberry leaves and harvested in an ethical and responsible manner.
Q: What are the recommended care instructions for Mulberry Silk products?
A: We recommend hand washing or using a gentle machine wash cycle with cold water for Mulberry Silk products.
Q: Can I machine wash Mulberry Silk items?
A: Yes, Mulberry Silk items can be machine washed using a gentle cycle with cold water.
Q: Do you provide any special cleaning or maintenance tips for Mulberry Silk?
A: To maintain the beauty and quality of Mulberry Silk, avoid bleach or harsh chemicals. Hang dry or lay flat to air dry, and iron on low heat or use a steamer to remove wrinkles.